Transport & Plant Co-Ordinator, Bray
Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telfords. Chadwicks Group currently employs approximately 1,400 colleagues in over 50 locations.
Principle Objective Reporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day to day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics. This will be achieved by working closely with the branch manager, colleagues in branch, transport providers and central support colleagues.
Knowledge & Experience
- Construction industry knowledge desired but not essential.
- Knowledge of building and related products desirable including load and weight for transport purposes.
- IT literacy essential with the ability to handle analytical data
- Previous experience in a Sales/Negotiation role desired.
Key Responsibilities will include but are not limited to;
- Ensure all orders placed both in store and online are picked and shipped / collected in line with our customer service standards
- Route planning / route optimisation
- Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation
- Management of online and logistics metrics including the follow up on customer queries.
- Challenge underperformance of KPI’s, providing support where appropriate
- Drive sales through great service standards
- Liaise with central support colleagues
- Ensure the online business is delivering sales and margin targets
- Understand customer data and insights and deal with actions arising from reports
- Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address
- Management of 3rd party transport provider relationships including transport cost management.
- Improve operational efficiencies through continuous improvement and review of processes and procedures.
- Regular auditing of systems and processes to ensure procedures are being followed
Essential Competencies
- Full competence with software packages including MS Outlook, MS Word & Excel
- Effective team working and networking skills
- Ability to prioritise workload
- Commercial awareness and numeracy skills
- Excellent interpersonal and customer-facing skills
- The flexibility and willingness to learn
- Dynamic, motivated & driven to achieve targets
- Excellent organisation skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to work individually and as part of a team
- A positive attitude
- Passionate about delivering a good service
Key Relationships
- Support Office Team
- Branch Manager
- Branch Colleagues
- Digital Team
- Transport Managers
- Regional Directors
Contract Type
- Permanent
- Full time 39 hour contract
- Working week Monday to Friday, may be required to take part in the Saturday roster
- Located in Bray
Our Benefits Include
- Competitive Basic Salary
- Bonus Opportunity
- Private Health Care
- Sick Pay Scheme
- Paid Maternity and Parental Leave
- Pension Scheme
- Colleague Saving Scheme
- Profit Share Scheme
- Colleague Discount
- Educational Assistance
- Wellness initiatives
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Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.